Step Locate your phone's electronic serial number (ESN) beneath the battery. The ESN consists of 11 digits. If your phone does not have an 11-digit number, look for an eight-digit alphanumeric code. Step Fully charge your phone. Be sure that your new cell phone is fully charged before calling US Cellular. Since the activation process uses battery power, you don't want to have your phone die halfway through the process. Step Locate your phone's model. The phone's model is also located on your ESN sticker. This information is also pertinent in order to activate your telephone successfully. Step Call US Cellular's customer-service department to begin the activation process. They will verify your telephone number and personal information to determine that they are talking to the correct customer. The operator will require you to call from a land line telephone to program your new phone and may require you to perform programming steps on your new phone so that it can make and receive calls. Below is a Guide on how to activate a cell phone on U.S. Cellular that you purchased on eBay from the comfort of your home and without the need to go to a U.S. Cellular Store. Its easy, simple and fast. The first section explains the steps to switch your contract service to the phone you just purchased. The second part is if you are using your phone for prepaid use. Knock out hidden fees for good with our best cell phone plan yet, the affordable. Find your closest U.S. Cellular® store location to stop by or schedule an in. If you find this guide helpful, please help others find it by clicking 'Yes' in the blue title bar below the guide. Thanks for reading. Three Steps Before You Call To Activate: 1. Get the ESN Number of the Phone. Take the battery off of the phone and look for the ESN number on the label the battery was covering. Models vary, but all of them either show the ESN as an 11 digit number in Decimal format (sometimes abbreviated DEC) or in Hexadecimal format which is a combination of letters and numbers that is 8 digits in length. Verizon can work with either one. ![]() It is not the serial number which is usually designated “S/N” or the FCC ID number. ESN Number is always below the battery ESN Number is on the label U.S. Cellular can use either the ESN, HEX, or DEC Number 2. Make sure the phone is fully charged. ![]() You don't want the phone to die when it starts programming because the battery dies. Also, fully charging the battery helps to prolong and enhance the battery’s performance (repeated, short and incomplete charging of your battery will diminish its capacity). Know the Model of the Phone you are activating, they will ask you for this information. It is also on the esn label. Transferring your existing contract service to the phone you just bought. Call 1-888-944-9400 and at the prompt enter your 10 digit phone number. When the Customer Service person answers the phone, tell him/her that you would like to activate your phone number on another cell phone. You will be asked some security questions, and then they will ask for the ESN number and the model number of the phone that you want to switch your service to. It takes about 30 seconds and then they will ask you to turn your phone off and back on and dial *228 and press send. Your phone will be programmed over the air in about 60 seconds. Please Read: We do not recommend taking the phone into any U.S. Cellular Store, the people do not get paid to switch your phone number to a new phone and sometimes they see it as a big bother. They tend to tell you a wide variety of things designed to either (1) get you to buy a phone from them, or (2) get you to leave the store without activating your phone. Also, the average representative is only trained on the few models that the store sells and sometimes that are just not familiar enough with the phone to do the activation. The best trained people are found when you call in at the above number. You Want to Use Your Phone for a Prepaid Plan: Call the Customer Service Line at 1-888-944-9400 and follow the prompts to prepaid. You will need a Credit/Debit or Check Card to activate or buy prepaid cards. They will ask you for some general information, the ESN number and the model number of the phone. You can buy the calling cards at a wide variety of convenience stores and gas stations. Once your phone is activated, you can always reach customer service by dialing *611. The call if free and does not use any of your minutes. ![]() If you found this guide helpful, please click 'Yes' in the blue title bar below and we look forward to you coming to see us again.
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March 2018
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